FAQ
Do you offer Gift box options?
Can I exchange or return items to a Eclipse store?
When do I get my refund once I have returned an item?
What should I do if my credit/debit card has been refused when placing an order?
If I have questions or concerns regarding my purchase, who should I speak to?
How can I get defective parts or frames repaired?
How can I check my order status?
01. Can I change my order?
Once the order has been placed, it cannot be changed online. If you want to change your order, please email info@eclipseeyewear.com, and if it has not yet been processed we will cancel it and you can replace your order.
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02. Do you offer Gift box options?
Yes, your gifts can be delivered in our beautifully presented gift boxes for just $5.00 per item. Enter your personal message into the fields provided, (up to a maximum of 4 lines and 80 characters).
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03. Can I exchange or return items to a Eclipse store?
You may exchange an item at Eclipse Eyewear for another item. If you would like to return an item you must bring your enclosed return document to the store and we will mail the item to our returns center to be processed. Please have both a government issued ID and the original receipt available so we can process your exchange or return.
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04. When do I get my refund once I have returned an item?
Once we have received the item into our warehouse we will process a refund onto the original payment credit card within two weeks.
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05. What should I do if my credit/debit card has been refused when placing an order?
Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.
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06. If I have questions or concerns regarding my purchase, who should I speak to?
If your issue is regarding an online shopping experience please email info@eclipseeyewear.com. If your issue is regarding one of our stores please email info@eclipseeyewear.com or contact 866 501-6877
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07. How can I get defective parts or frames repaired?
All frames, as well as lenses with an anti-reflective coating have a one-year manufacturer’s warranty. This warranty covers defects only. Eclipse Eyewear will charge a handling fee of $25.00 to send the defective frame back to the manufacture for evaluation/warranty replacement for the customer. If customers would like to ship their defective frame to the manufacture themselves we will provide itemized receipts showing proof of purchase along with manufacture contact information. Simply email info@eclipseeyewear.com with the warranty issue and we will respond within 48 hours to the best course of action to repair or replace the frame. Note: Certain frame styles may no longer be available for warranty replacement, in this case another style may be chosen at an equal price to the original frame. Customers will be responsible for handling fee.
08. How can I check my order status?
Information regarding the status of your order will be sent to you via email. If you have not received an order confirmation email shortly after placing your order, please first check your email spam filter or email info@eclipseeyewear.com. When your order ships from our warehouse, you will receive a shipping confirmation e-mail containing tracking information for your packages. If you've received your tracking information, go to My Account to track your shipment.
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